---
title: Information and knowledge support for M365
description: Microsoft 365 news, public and free. A knowledge base with concrete procedures for our customers. What each channel contains and what you can order from us.
url: https://www.malachis.eu/en-US/news/information-and-knowledge-support
published: 2026-08-02
modified: 2026-08-14
---

# Information and knowledge support for M365

Microsoft 365 changes continuously, and most of the announcements coming out of it do not concern you. The problem is not a shortage of information — there is too much of it, written in a way that does not tell you whether they concern you at all, and sometimes not even whether you need to act.

Prompted by our own active and curious customers — who, with a little methodological guidance, can configure a great deal in M365 themselves — we decided to open this new information channel. We select what has a real operational impact and explain what it means and what to do about it. Part of that is public and free. Part is for our customers.

## News — public, no sign-in, at www.malachis.eu

A selection, translation and explanation of what arrives through the Microsoft Message Center and the Microsoft 365 Roadmap, supplemented by experience from our own operations across customer tenants.

- Free, public, no registration and no sign-in.
- Roughly twice a month.
- In Czech, Slovak and English.
- Articles with a deadline carry the date by which action is needed — and you can view them ordered by how close that date is.

We write the news so that a competent administrator can act on it alone, even if they never buy anything further from us. If something is missing that you needed in order to decide, that is our failing and we would like to hear about it.

**What the news is not.** It is not forwarded Microsoft announcements or press releases. We do not comment on every change, only on the ones that have consequences and fall within our area of competence.

## Knowledge base — for our customers, at portal.malachis.eu

Where the news explains **what** is changing and **why** you should respond, the knowledge base covers **how**.

- Concrete step-by-step procedures.
- PowerShell scripts and queries you can run yourself.
- Verification steps, rollback, and what to do when something does not work.
- In Czech, Slovak and English.

The knowledge base sits on the partner portal at [portal.malachis.eu](https://portal.malachis.eu), behind sign-in. You sign in with your work account — we do not create any new identity or password for you.

All our customers have access, regardless of engagement level.

The goal is not to make you call us. The goal is for you to handle the change yourself by following the procedure, and to call us for the work that is worth outsourcing.

## Engagement levels

| | **Product** | **Solution** | **Services** |
| --- | --- | --- | --- |
| What you have with us | A product acquired through Microsoft Marketplace | A solution built to order, outside Marketplace | One-off or recurring services |
| Contractual SLA | Yes | Yes | No |
| Public news | Yes | Yes | Yes |
| Knowledge base | Yes | Yes | Yes |
| Partner portal | Yes — licences and status of purchased products, product changelogs, knowledge base, support tickets | Yes — knowledge base and support tickets | Yes — knowledge base and news |
| Ticketing system | Yes | Yes | No — requests by email at [support@malachis.eu](mailto:support@malachis.eu) |

## What you can order from us

The knowledge base describes how to do things yourself. When you would rather not, or do not have the capacity, we do it for you:

- **Tenant readiness assessment** — evaluation of a specific topic in your environment, read-only, with no changes made.
- **Deployment and configuration** — carrying out the change, including a pilot, user communication and documentation.
- **Custom development** — components for SharePoint Online and Microsoft 365.
- **Training** — delivered by a Microsoft Certified Trainer.

All work happens inside your own Microsoft 365 tenant, and no data leaves it. Your data sovereignty is the basis of any engagement we take on.

## What this channel is not

**It is not support.** Neither the news nor the knowledge base carries a response time, and we do not track whether you have read them. To resolve a specific problem, the route defined in your contract applies.

**It creates no obligation.** Publishing an article does not mean we have checked your environment. If you want to know where you specifically stand, ask us for an assessment.

## Corrections and additions

People write this, and Microsoft changes both deadlines and technical detail. If you find an inaccuracy in an article, tell us — we will correct it and add a dated note to the article.

We are also happy to answer a single question about your environment, even if no engagement comes out of it. Write to [support@malachis.eu](mailto:support@malachis.eu).